Gailantrix AI Private Limited

Terms & Conditions, Privacy Policy & Refund Policy

Terms & Conditions

  1. This document is an electronic record in terms of the Information Technology Act, 2000 and the applicable rules thereunder. It is generated electronically and does not require physical or digital signatures.
  2. This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 regarding access and use of the Platform.
  3. The Platform is owned by Gailantrix AI Private Limited having its registered office at Edi Bazar, Hyderabad.
  4. Your use of this Platform constitutes acceptance of these Terms of Use. These terms may be modified at any time without prior notice.
  5. You agree to provide accurate information while using our services and shall be responsible for maintaining your account.
  6. The contents of this Platform are proprietary and protected under applicable intellectual property laws.
  7. Unauthorized use of this Platform may result in legal action.
  8. Users agree not to use the Platform for unlawful or prohibited purposes.
  9. External links are provided for convenience only. We are not responsible for third-party websites or their policies.
  10. These Terms shall be governed by the laws of India, and disputes shall be subject to the jurisdiction of the competent courts.

Privacy Policy

This Privacy Policy explains how Gailantrix AI Private Limited collects, stores, processes, protects and shares your personal information. By accessing our Platform, you agree to this Privacy Policy and applicable laws of India.

Information We Collect

We may collect personal information including your name, email address, mobile number, address, payment information, transaction history and any information voluntarily submitted through our Platform.

How We Use Your Information

Your information is used to provide services, process orders, improve customer experience, resolve disputes, detect fraud, comply with legal obligations and communicate updates.

Data Sharing

Information may be shared with trusted service providers, logistics partners, payment gateways and government authorities whenever required under applicable law.

Security

We use reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, alteration or disclosure.

Your Rights

You may access, update or request deletion of your personal information through your account settings or by contacting us.

Refund & Cancellation Policy

Cancellation requests are accepted within 10 days from the date of payment, subject to the order status.